Hospitality Consulting

Transforming Teams / Elevating Service / Driving Results

With years of global experience in the hospitality industry, I provide tailored consulting services designed to help hotels, restaurants, and tourism businesses achieve excellence in sales performance and customer service across all departments.

My Approach

I believe exceptional hospitality begins with well-trained, motivated teams who understand the art of delivering outstanding guest experiences while driving business growth. My consulting services combine practical strategies, real-world insights, and customized training programs to deliver measurable results.

What I Offer

1.　Sales Training for Hospitality Teams

Goal: Increase revenue by equipping teams with effective sales techniques.

Focus Areas

Upselling and cross-selling strategies for frontline staff.
Effective communication for sales and reservations teams.
B2B sales techniques for corporate and group bookings.
Building strong client relationships to maximize repeat business.

2. 　Customer Service Excellence Training

Tailored customer service training for front office, F&B, housekeeping, and back-of-house teams.
Handling difficult situations and turning complaints into opportunities.
Empowering teams to deliver personalized, memorable guest experiences

Goal: Deliver consistent, exceptional guest experiences.

Focus Areas

3.　Department-Specific Consulting

Front Office, F&B, Housekeeping, Sales & Reservations
Training focused on guest interaction, upselling, service excellence, and revenue growth.

Goal: Enhance performance and efficiency within specific teams.

Focus Areas

Why work with me?

Global Experience: I have worked with some of the largest hotel brands and businesses worldwide.
Proven Track Record: I combine real-world experience with actionable strategies that drive results.
Customized Solutions: I tailor every program to address your unique needs and goals.

Let’s Transform Your ORGANIZATION Together!